Ogden & Company, Inc., AMO® is equipped to manage all aspects of multi-family, commercial, industrial, retail, and special use facilities. Our history in real estate management, brokerage and development have produced broad experience and knowledge in matters pertaining to a diverse variety of real estate problems, and their simplest and most cost effective solutions.

The following information highlights the capabilities of the Real Estate Management Division. The specific details of the management programs are tailored to meet the needs of individual properties and clients.

Operational and Services Contracts
Ogden & Company, Inc., AMO® reviews and analyzes all existing service contracts including, but not limited to landscaping, snow removal, refuse removal and recycling, insurance providers, and janitorial services at the conception of each contract. Applicable contracts are open for bid with both existing contractors and outside service providers if warranted. Negotiation and competition for all services contracts provides top quality services at reduced costs, with the assurance of quality services and/or materials. Solicitation of vendors for contracts begins with qualified customers, clients or representatives. Ogden & Company, Inc., AMO® understands the obligation to honor current service contracts. All operational services to the property will be performed by independent contractors with the exception of the on-site staff, if applicable.

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Property Maintenance and Contractor Supervision
Ogden & Company, Inc., AMO® supervises all contractors providing routine and periodic services for the property requiring quality workmanship and services on a timely basis. This includes supervision of the maintenance of mechanical systems within the property such as HVAC, electrical, plumbing, and others to maximize equipment life and provide complete satisfaction and safety for the employees of the property. Activities of contractors will be supervised and payments for the same will be distributed only following an inspection of the project by the Property Manager.

Commercial Leasing Services
As a full-services real estate company, the Commercial Brokerage Division of Ogden & Company, Inc., AMO® is available to provide a proposal for leasing services to any type of commercial properties. We do, however, recognize the importance of strong brokerage services and the need to match these services with the specific needs of a property. Brokerage assignments can be approached independently from management services with complete cooperation and assistance by Ogden & Company, Inc., AMO®.

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Residential / Multi-Family Leasing
If applicable, Ogden & Company, Inc., AMO® will facilitate the leasing of residential apartment or townhouse units, negotiate and prepare lease documents.

Bulk Purchasing
over many years of business, Ogden & Company, Inc., AMO® has established relationships with vendors providing a wide variety of services and utilizes this relationship and our large portfolio of properties to purchase services in bulk, effectively reducing costs.

Stocked Inventory Control
A specific area of our management program, which can be implemented in the management contract, is a complete inventory of all paper products, replacement light fixtures, maintenance supplies and equipment of the property. These supplies can be entered into a computerized inventory control program that will reflect the use of all stock items by cleaning and/or maintenance personnel and provide advance notice of replenishment needs. In addition, by utilizing this service through your Property Manager, large savings can result from purchasing in bulk and price comparing large quantities of supplies.

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Accounting Services
Ogden & Company, Inc., AMO® can approve for payment or approve and make disbursements for normal recurring expenses as provided in the site budget, which shall be approved in advance or as directed by the Owner(s). Utilizing Great Plains Property Management Software, we will provide clear, accurate, valuable and timely information to the management staff and Owner(s).

Financial statements are prepared, maintained, reviewed and distributed on a monthly basis within twenty (20) working days after the close of the month. These statements are prepared on an accrual basis indicating receipts and disbursements, showing income or expense funding, cash on hand, reserve accounts, if applicable, and current liabilities. These reports are accompanied by comparative reports of monthly financials to a pre-approved budget, and delinquent tenant account status reports, if applicable. At year-end, these same reports shall be prepared detailing year-end balances.

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Budgeting
Ogden & Company, Inc., AMO® will prepare and submit a preliminary annual budget for approval for the upcoming year. Additionally, long term budgets indicating upcoming capital expenditures can be prepared. These budgets can be formatted according to any format desired.

Ogden & Company, Inc., AMO® strongly believes in the budgeting process both in terms of understanding the goals and objectives of the Owner and providing a clear and concise road map for the daily, monthly, and annual operations of the property. Readable statements, provided on a monthly basis, are created through Great Plains Property Management and ACS Software. Capital investment needs are analyzed by the Ogden & Company, Inc., AMO® staff, recommended as necessary and agreed to in the budgeting process. Non-budgetary and capital expenditures will be subject to prior consent.

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Lease Compliance and Tenant Relations
Ogden & Company, Inc., AMO® will administer and assure compliance with leases of tenants, both in residential and commercial facilities. Utilizing Great Plains Property Management software, Ogden & Company, Inc., AMO® will provide rent collection and tenant services to the property. A complete and accurate record of the account status of each tenant is maintained indicating charges, payments, late fees, legal fees and damage assessments, if applicable. A monthly Tenant Status Report is provided with the monthly Financial Statements.

Ogden & Company, Inc., AMO® will communicate monthly delinquencies directly with tenants and issue late fees to all delinquent accounts. Every effort will be made to collect delinquent accounts, including sending of notices and letters, telephone calls, and if possible, personal contact. In the event such efforts fail, the account will be referred to the proper collection agency or an attorney for the legal eviction process.

Records
Ogden & Company, Inc., AMO® will maintain all records of the affairs of the property, including but not limited to, correspondence, contracts and financial records. These records shall be properly stored in an organized manner for immediate retrieval at any time. Documents are available for review any time during normal business hours.

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Site Inspections and Compliance
The extensive experience acquired by Ogden & Company, Inc., AMO® will assure competent analysis of all physical areas at the property and the proper preventative maintenance and repair to all HVAC, electrical, plumbing, roofing, and additional equipment. The Property Management and Maintenance Staff understands the need for cleanliness and aesthetic appeal as it relates to the satisfaction and safety of customers, clients, and personnel.

Utilizing manufacturer specifications, routine inspection checklists will be customized and completed during regular inspections of each site. Preventative maintenance will be determined, scheduled in advance and completed on a routine basis. Periodic evaluations will be conducted of all physical areas to critique cleanliness, state of repairs, aesthetic appeal and the costs associated with their preservation. Reports will be compiled on HVAC and mechanical equipment, including electrical and plumbing systems to offer suggestions for consideration and incorporating into operative budgets.

Recorded documentation indicating regular testing of emergency fire alarms, sprinkler systems and other building safety equipment will be maintained and provided to insurance carriers thereby reducing annual premiums. Life safety procedures will be developed by way of evacuation plans to be distributed and/or mounted for employee and customer safety. Issues such as ADA, asbestos control, lead abatement, environmental, liability and life safety will be observed for the property by the appropriate professional under our supervision.

Ogden & Company, Inc., AMO® believes in maintaining our position at the leading edge of the maintenance and management trade through continuing education as it applies to our specific accounts. This education will keep your Property Manager and Service Technicians abreast of changing legislation and advancing technologies to enhance the property.

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Insurance
When so directed, Ogden & Company, Inc., AMO® will supervise the administration of the property's insurance policies.

Transition
Very important to tenants and owners is the transition to a new management company. Ogden & Company, Inc., AMO® accepts the challenge to make this transition smooth. Complete audits of financial data, lease information, service contracts and building information will be reviewed, tenants and vendors personally notified and complete property inspections conducted. Tours of the building will occur with all applicable personnel and emergency response teams. During this time, close communications will be maintained with Owners to fully understand and verify goals and objectives.

Overall Cost Savings
utilizing professional management services will generate cost savings in the overall operation of the property through competitive bidding on contracted services and periodic maintenance, bulk purchasing of supplies and services, preventative maintenance, proactive inspections and budgeting. Additional areas, which may not be as easily recognizable but which may procreate savings include insurance premium bidding and negotiation, utility audits and retrofitting for energy savings.

An added benefit: healthy, safe and pleasant work environments may also foster happier and more productive employees.

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Customer Satisfaction and Communication
Customer satisfaction relies on effective communication. Our management teams are fully engrossed in the relationship that exists with the client as it pertains to the complexities and decisions that apply to their property. This interactive involvement results in a level of intuitiveness for the Property Managers. Our training programs install listening techniques to better understand client and tenants needs and the reaction to the services provided. Customer satisfaction is the key to our business.

The first line of communication exists between the property owner or client and the Property Manager who is trained to be sensitive to the needs of their clients. The Real Estate Management Division of Ogden & Company, Inc., AMO® office hours are 8:30am to 5:00pm, Monday through Friday. However, we are on call twenty-four hours, seven days a week, on an emergency basis. The Property Management staff is equipped with cellular telephones, alphanumeric pagers, voice-mail, twenty-four hour answering servicing and remote computer access. Additionally, a quarterly newsletter is published to keep all of the client of Ogden & Company, Inc., AMO® aware of progresses and other happenings in the industry. Click here to download a digital version of our latest Ogden ADVANTAGE newsletter.

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